Inqubomgomo Yokubuyiselwa Imali

1. Uhlolojikelele

Kwa-PulseWaveTalks, sizama ukunikeza okuqukethwe namasevisi e-podcast ekhwalithi ephezulu. Siyaqonda ukuthi kwesinye isikhathi ungadinga ukubuyiselwa imali, futhi simise le Nqubomgomo Yokubuyiselwa Imali ukuchaza amalungelo akho nemisebenzi yethu mayelana nezimbuyiselo.

Le nqubomgomo isebenza kuzo zonke izibhaliso ezikhethekile, imikhiqizo, kanye nezinsiza ezithengiwe ngewebhusayithi yethu ku-pulsewavetalks.com.

2. Izimbuyiselo Zokubhalisa

Ukubhalisa Kwanyanga

Ukubhalisa kwanyanga kuvunyelwe ukubuyiselwa imali ngokuphelele zingakapheli izinsuku eziyisi-7 kusukela ngosuku lokuqala lokuthenga. Ngemva kwezinsuku eziyisi-7, ukubhalisa kwanyanga akubuyiselwa, kodwa ungakhansela ukubhalisa kwakho ukuvimbela ukukhokhiswa okuzayo.

Ukubhalisa Konyaka

Ukubhalisa konyaka kuvunyelwe ukubuyiselwa imali ngokuphelele zingakapheli izinsuku eziyi-14 kusukela ngosuku lokuqala lokuthenga. Ngemva kwezinsuku eziyi-14, ukubhalisa konyaka akubuyiselwa, kodwa ungakhansela ukubhalisa kwakho ukuvimbela ukuvuselelwa ekupheleni kwesikhathi samanje.

Izivivinyo Zamahhala

Uma ukhansela ukubhalisa ngesikhathi sesivivinyo samahhala, ngeke ukhokhwe. Akudingeki ukubuyiselwa imali njengoba bekungekho nkokhelo efakwe.

3. Ukuthenga Kanye

Ukuthenga kanye kokuqukethwe okukhethekile, impahla, noma imikhiqizo yedijithali kuvunyelwe ukubuyiselwa imali ngokuphelele zingakapheli izinsuku eziyisi-7 zokuthenga, inqobo nje uma okuqukethwe kungakavulwa noma kulandwe.

Uma okuqukethwe sekufinyelelwe noma kulandiwe, asikwazi ukunikeza imbuyiselo ngaphandle uma okuqukethwe kunesici noma kungahambisani nencazelo.

4. Izinkinga Zobuchwepheshe

Uma uhlangabezana nezinkinga zobuchwepheshe ezikuvimbela ukufinyelela izinsiza zethu, sicela uthinte ithimba lethu lokweseka ngokushesha ku-support@pulsewavetalks.com. Sizosebenza ukuxazulula inkinga masinyane.

Uma singakwazi ukuxazulula inkinga yobuchwepheshe ngesikhathi esinengqondo, ungase ube nelungelo lembuyiselo engxenye noma ephelele ngokubona kwethu.

5. Inqubo Yokubuyiselwa Imali

Ukucelela ukubuyiselwa imali, landela lezi zinyathelo:

1. Thinta ithimba lethu lokweseka ku-support@pulsewavetalks.com phakathi nesikhathi esivunyelwe sembuyiselo
2. Nikeza inombolo ye-oda, i-imeyili ye-akhawunti, nesizathu sesicelo sembuyiselo
3. Faka noma iyiphi imininingwane ebalulekile mayelana nenkinga obhekene nayo
4. Vumela izinsuku zokusebenza ezi-5 ukuthi sicubungule isicelo sakho

6. Isikhathi Sokubuyiselwa Imali

Uma isicelo sakho sembuyiselo sesivunyiwe, sizoyicubungula zingakapheli izinsuku zokusebenza ezi-5 kuya kwezi-10. Isikhathi esithatha imbuyiselo ukuvela ku-akhawunti yakho singahluka ngokuya ngendlela yakho yokukhokha nesikhungo sezezimali.

• Amakhadi esikweletu/edebithi: izinsuku ezi-5–10 zokusebenza
• PayPal: izinsuku ezi-3–5 zokusebenza
• Ukudluliselwa kwebhange: izinsuku ezi-7–14 zokusebenza

7. Izinto Ezingabuyiswanga

Lezi zinto ngokuvamile azibuyiselwa:

• Amakhadi esipho noma ukubhalisa okungesipho
• Izinsiza ezisetshenzisiwe ngokuphelele noma eziqediwe
• Imikhiqizo noma izinsiza ezithengiwe ezidlula izinsuku ezingama-30 ezedlule
• Izinto ezinesaphulelo noma ezikhangiswayo (ngaphandle uma zinesici)
• Okuqukethwe okwenziwe ngokwezifiso noma okukhethekile

8. Izicelo Zokubuyiselwa Ngenkampani (Chargebacks)

Uma uqala i-chargeback nenhlangano yekhadi lakho lesikweletu noma umhlinzeki wokukhokha, singamisa i-akhawunti yakho kuze kuxazululwe ingxabano. Sikhuthaza ukuthi uqale uxhumane nathi ukuze sixazulule noma yiziphi izinkinga ngaphambi kokucela i-chargeback.

Ama-akhawunti ane-chargeback eningi angase aqedwe unomphela.

9. Izinguquko Kule Nqubomgomo

Sinelungelo lokuguqula le Nqubomgomo Yokubuyiselwa Imali nganoma yisiphi isikhathi. Izinguquko zizosebenza ngokushesha lapho zishicilelwa kuwebhusayithi yethu. Ukuqhubeka kwakho nokusebenzisa izinsiza zethu ngemva kokuthi izinguquko zishicilelwe kusho ukwamukela inqubomgomo eguquliwe.

10. Xhumana Nathi

Uma unemibuzo mayelana nale Nqubomgomo Yokubuyiselwa Imali noma udinga ukucela imbuyiselo, sicela usithinte:

• Nge-imeyili: support@pulsewavetalks.com
• Ngefoni: +27 21 123 4567
• Ngokuposa: PulseWaveTalks, Cape Town, South Africa

Ithimba lethu lokweseka amakhasimende litholakala ngoMsombuluko kuya kuLwesihlanu, ngo-9 ekuseni kuya ku-5 ntambama isikhathi saseNingizimu Afrika.